Government 2.0 is “a governance culture of transparency, openness, and collaboration facilitated by social media” (Khan, 2013, p. 8).
In other words, Government 2.0 is not just “likes,” “tweets,” and mere establishing social media presence (e.g., creating a Facebook fan page or a government Twitter account), but it requires (or should be complemented with) a governance culture of transparency, openness, and collaboration. Without a mindset and culture of transparency, openness, and collaboration, establishing social media presence is useless and ineffective.
These and other Government 2.0 fundamental concepts (such as, government 2.0 implementation scenarios, utilization models, and relationships) are discussed, in a systematic way, in my latest publication entitled, “Government 2.0 utilization models and implementation scenarios,” published in the Information development journal. You can download author’s version of the paper here.